- Why SYMG?
- Our Trips
- Calendar & Pricing
Renowned lifestyle-oriented adventure travel/mountain guiding company is hiring for a permanent Adventure Coordinator to work year-round. Learn more about SYMG at www.symg.com.
SYMG is a leader in the adventure travel industry, having been named “Best Outfitter on Earth” and “Best Adventure Travel Company” by National Geographic Adventure Magazine. The Adventure Coordinator (AC) works from our field-office: a sunny, open-office located on a 2+ acre woodland property in Oakhurst, CA, just outside of the south entrance of Yosemite National Park. We have quick access to world-class hiking and climbing areas, suitable for pre- and post-work outings. The AC works alongside and reports directly to the General Manager from this office on a daily basis. Other staff includes the President and a Logistics Coordinator (both based in the main business office in Santa Cruz, Ca), two summer interns, and a summer guiding staff of 15-18 guides. Each of the 4 office staff (AC included) does a variety of jobs and we work closely together to keep things running efficiently and effectively as a team. Our nimble company allows us to be flexible in our programming and there is ample opportunity to take on new and interesting projects, keeping the workload fresh and interesting. We’re also flexible with days off (especially in the low-season), creating opportunities for personal endeavors.
In this position you would be working closely with and reporting to the GM on a year-round basis in a shared office. The largest component of the job in the low-season is with sales & customer service. You will rely heavily on your own experiences hiking, backpacking, and rock climbing in order to effectively answer client questions and make them feel comfortable with our expertise as a travel provider. During the high-season of trips of May 1- Oct 1 you will also manage gear and food supplies, manage interns, assist with the facilitation of on-site logistics, and assist with managing guides during trip preparation and return clean-up.
This is a year-round position. Our high season for sales is March 1-July 31 and for trips it is May 15-Oct 01. Low season for this position is Oct 15-Feb 15. Workdays are approximately 8 hours but can be variable during the trips high-season. Overtime hours worked during the trip season are added into the total number of days worked, effectively resulting in extra days off in the low season. The annual period will include 12 months of work: 260 days total for 2017 is the base amount, subtract paid time off (PTO), of 2 work weeks (10 work days in a 2 week period) to be taken in the slow-season between Nov.01-February 01 unless cleared, brings Sub Total owed to 250 days. You can also take Christmas Day, Thanksgiving Day and New Years Day off. In addition to these Holidays you can take the equivalent of an extra 3-days off in low season as trade out for the Holidays of Memorial Day, Independence Day, and Labor Day (which all fall in the SYMG high-season and can’t always be promised off). Total take away is 244 days worked for base salary.
+ Experience with trip sales & customer service with a willingness to explore and learn about SYMG trips –OR- Intimate knowledge of Yosemite, the Sierra Nevada, and SYMG’s trip offerings with a willingness to learn about sales and customer service.
+ Impeccable written and verbal communication skills
+ Proficient with MS Excel, Word, email, internet
+ Ability to work in a small community environment
+ Comfortable working in a changeable, sometimes fast-paced environment.
+ Must be proactive and quick to take initiative
+ Interest & experience in adventure travel, hiking, backpacking, rock climbing, and mountaineering
+ Need to own a Smartphone
+ Current Wilderness First Aid certification or higher (can be obtained after hiring)
+ CA Food Handler’s Certificate (can be obtained after hiring)
+ Leave No Trace Awareness Course Completion (can be obtained after hiring)
+ Over 21 years of age
+ Over one year of experience with trip sales & customer service AND intimate knowledge of Yosemite and the Sierra Nevada
+ Experience on SYMG’s specific routes/itineraries
+ Basic experience with Adobe Dreamweaver, HTML editing, Photoshop, Facebook, & Blogs
+ Clean driving record